FAQ
Frequently Asked Questions
Where are you based?
Lé Pet Co is an Australian pet lifestyle brand based on the Gold Coast, Queensland.
How long will my order take to arrive?
Orders are prepared and dispatched as quickly as possible. Delivery times will vary depending on your location and the shipping service selected at checkout. Once your order has been dispatched, you'll receive tracking details so you can follow its journey.
Can I return or exchange an item?
We want you to love your Lé Pet Co pieces. If you need to request a return or exchange, please refer to our Returns Policy for eligibility, timeframes and instructions.
Are your travertine bowls all the same?
No — and that's part of their beauty. Travertine is a natural stone, so variations in colour, texture, veining and markings are completely normal. Each piece has its own unique character.
How do I care for my travertine bowl?
Travertine is a natural stone and should be treated with care. Wipe the stone with a soft, damp cloth and avoid harsh or acidic cleaning products. The removable inner bowl can be taken out separately for everyday cleaning.
Can the Hands-Free Lead be worn in different ways?
Yes. Our Hands-Free Lead is designed for versatility and can be worn crossbody, around the waist or configured as a traditional handheld lead depending on how you prefer to walk.
What makes the Hands-Free Lead different?
We wanted the functionality of a hands-free lead without the bulky appearance. Our design features a slimline rope profile, brushed gold hardware and a considered neutral colour palette, making it practical for everyday walks while still complementing your personal style.
How does the Travel Water Bottle work?
Our Travel Water Bottle is designed for both you and your dog. The insulated stainless steel bottle holds your drinking water, while two detachable bowls provide an easy way to offer your dog water, food or treats while you're out.
What can I use the detachable bowls for?
The detachable bowls are designed to be versatile. Use them for your dog's water, food or treats, or to carry small everyday essentials such as your keys while you're out.
Does the Travel Water Bottle keep water cold?
Yes. The double-wall insulated stainless steel construction is designed to help keep your water cold for longer, making it ideal for walks, road trips, beach days and everyday adventures.
How can I contact Lé Pet Co?
If you have a question about a product or an existing order, we'd love to help. Simply get in touch through our Contact page and we'll get back to you as soon as possible.